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All surgeries are by appointment only. Please try to remember that appointment time is limited, generally to ten minutes per patient. If you have complex problems that require a longer time to discuss or you have several problems, please try to book more than one appointment or consider coming back on a separate occasion. This will help the surgery run to time and prevent both yourself and others having to wait unnecessarily.

If you feel you need to be seen on an urgent basis, please explain this to the receptionist. We will try to fit you in wherever we can. This might require you to travel to one of our branch surgeries or attend the open access service or, in some circumstances, the doctor may be able to ring you and give advice over the telephone. We will always endeavour to have a qualified health professional assess your problem the day you ring if you feel that this is needed.

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Wearing of Face Coverings

Where you are requested to attend the surgery for future appointments we kindly request that patients attend their appointment alone wherever possible and that you wear a face covering (for example, a mask or scarf) at all times. This is for the protection of both staff and patients.

If you have any symptoms of Coronavirus you MUST NOT attend your appointment.

Keeping appointments

Patients are reminded that they must inform us if they are no longer able to keep a booked appointment. Failure to attend means valuable appointment slots which could have been given to other patients are wasted. Missed appointments are recorded and persistent offenders after due warning will be removed from the practice list for the benefit of our remaining patients.

Evening and Weekend appointments

There are evening and weekend appointment available via the Rotherham Hubs. Appointments can be made to see a Dr, ANP, Nurse and HCA.

These appointments are held at Valley Health Centre Dalton, Broom Lane Medical Centre and Dinnington Group Practice.

Appointments for the Rotherham hubs can be made via our reception team or on the Rotherham Health App

Telephone consultations

If you feel your problem can be dealt with by speaking to a doctor or nurse on the telephone without the need for a face to face consultation please inform the reception staff accordingly.

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